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Policies: 

Late Cancellations:

respectfully ask for 48 hours notice

 anything less than 48 hours notice:

  • First Time: True Emergency & by my choice to decide if it is a legitimate reason ....FREEBIE

 *If I choose that the reason is not valid or legitimate there will be a 50% late cancellation fee that will need to be paid before any future appointments.

>During the holidays the strict cancellation policy is 72 hours notice.

After that​ it's:

  • Second time: 100%  Rebooking Fee of that missed services NO EXCEPTIONS!

  • Client must pay for fees before any new appointments will be accepted!

Strict No Show Clients:

  • Clients who NO SHOW with no communication

  • Will be required to pay a rebooking fee of 100% of that missed service or will need to pre-pay for any future appointments. Clients will pay by invoice before any new appointments will be accepted.

 Late Clients:

  • Clients who are late may possibly need to reschedule or forgo some of the services

  • Ex: blow dry/style and will be charged full price of amount that was scheduled.

  • If client is more than 10 minutes late client will need to reschedule their appointment and a late cancellation fee of 100% of that service will need to be paid before any new appointments will be accepted.

Confirming Your Appointments:

  • Clients please confirm your appointments when it sends you the reminder email or text message.

  • Not confirming your appointment could result in losing your spot.

  • If your appointment is not confirmed within 24 hours of that scheduled appointment I will reach out one more time through my square system. If I don't get a confirmation that you're coming it will be canceled so that I may get another client in your spot.

  • Clients who confirm their appointment but then NO SHOW will result in a rebooking fee before any future appointments will be made.

 

Multiple Appointments Rescheduling:

  • If a client reschedules more than 3 appointments of the same original appointment, client will need to put a booking fee of $50 to reserve that 4th rescheduled date.

  • Please understand this ensures me that you are not wasting my time and you're committed to booking and showing up.

  • If client cancels, try to reschedule again, no shows, last minute cancellation - Client will forfeit booking fee and NO more future bookings will be made with Michelle Golden Hairstylist.

Weather Related Cancellations:

  • If any kind of bad weather happens where I need to reschedule your appointment there will NOT be any cancellation fees. (Derecho, Tornadoes, Winter Snow Storms, etc)

  • Please note if I feel like its best to reschedule I will reach out to you ahead of time.

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New Client Booking Fees:​

  • Some color services will be required to put 50% towards their appointment as a booking fee to secure the appointment. This is not refundable or transferable. So if you No Show you forfeit the booking fee. Fee must be paid within 24 hours of invoice sent or my system will not approve your appointment.

  • All new clients will be required to pay a booking fee of $50 towards their service to be accepted as a new client appointment. Must be paid by invoice before any appointments. If you NO SHOW your appointment or cancel with less than 48 hours notice you will forfeit the booking fees.

 All Fees:

  • All fees such as Late cancellations, Late clients fees, booking fees must be paid by invoice before any future appointments will be bookable.

Protect Your investment: Strict Policy

  • Clients who do not use salon professional products for at home care will not have any redos. 

  • All professional products will be purchased from me in studio or online.

  • If  client does not purchased from me, I can not guarantee your longevity of your hair color service once you leave my studio.  

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What to wear to your hair appointment:

  • Please don't wear nice clothes to your hair appointments!

  • If you choose to an something happens such as water, products such as color get on them Michelle Golden Hairstylist will not be liable or responsible for replacing any clothing item.

Hair Service Refund Policy:

  • ​All refunds will only be given if Michelle is truly at fault and if client and stylist can not agree on doing a redo appointment

  • There are special circumstances that I will agree to refunding either partial or full amount of services rendered when each party believes it's best to part ways respectfully and on good terms.

  • Once refund is issued you agree to not leave any bad comments, reviews, or slander Michelle Golden Hairstylist in anyway per our agreement to part ways.

Redo Policy: 

  • 48 hrs to contact me if unhappy with services, 

  • If You leave truly happy and your husband/boyfriend/girlfriend/parents/etc doesn't like your hair and you want to change your hair color their will be additional charges as this is not a valid reason for a redo on my dime.

  • Color clients will be subjected to additional cost of color if they change mind on original hair color.

  • If client goes to a different stylist to "FIX'' their hair all possibilities of any redo's &/or refunds will be voided and the client will no longer be able to book any future appointments with Michelle Golden Hairstylist.

  • If client takes their hair into their own hands and tampers with it in anyway especially with extensions or color/chemicals. This will void any redos, refunds and Michelle Golden Hairstylist will NOT be liable for any damages that the client does to their hair from their self doing adjustments.

  • If a client doesn't follow the strict directions from Michelle Golden Hairstylist on their at home care regimen. Michelle Golden Hairstylist will not be held liable or responsible for any issues the client has that was because of their own neglect on not following directions.

At home care includes but not limited to: 

  • Wait 48 hours to wash after any chemical service

  • Turning down any hot tools

  • Not using salon professional products 

  • Not washing in hot water

  • Brushing your hair daily or multiple times each day (specially with extensions)

  • No pools, lake water, or oceans after any chemical services

**If you send us pictures about your hair and it is very obvious that you tampered with your hair in anyway Michelle Golden Hairstylist will not be responsible.

Credit Card Disputes:

  • If a client disputes any charges after service has been rendered all steps towards rectifying will be made. I will reach out to you to communicate and if no communication is heard from you with in 2 hours, I will take all necessary legal options to show proof that you did receive all services & products. 

  • If you have issues with your hair service you have 48 hours to contact me regarding any redo options.

  • Please remember I have a camera in my room that will prove that you did receive services & purchased products. If necessary I will take legal action such as small claims court and you will be required to pay for any court fees + any unpaid/canceled services because of the dispute.

  • Any texts/dm's between us regarding your hair will be used to prove you did receive hair services.

Camera In Studio:

  • I do have a camera in my studio that records 24/7

  • Please understand this is to protect myself & my clients for special situations that could arise.

  • If for any situations where courts/law get involved the camera can be used as evidence in any case

Social Media Pictures:

  • Before & Afters are used for social media, website, & marketing. 

  • When asked if its ok to take your picture that gives me consent to post them. 

  • If you want you can share and tag yourself.

  • If you don't want your face shown just let me know.

Retail Products:

  • All sales are final on all salon products or the purchase of hair extensions

  • NO REFUNDS- If it is unopened you may return it to exchange it for a different product with in 48 hours of purchase.

Return Check Fees:

  • ​Clients who's check was returned because of not enough funds will result in up to $25-$50+ fees depending on the bank.

  • All services must be paid in full with an invoice with bank fees. Due within a timely matter or legal action will be taken. (Theft of services) 

Payments of Services:

  • All payments of services must be paid at time of appointment.

  • No check holds for any future dates.

  • I accepts Cash, and all major Debit or Credit Cards.

  • If you forget your wallet, card declines, bad check & I have to send you and invoice to pay for your hair services there will be a $15 service charge for this payment option. All invoices must be paid within a timely matter. Any invoice that is paid after 12 hours of original appointment time will result in a $50 late fee for each day that it is not paid.

  • Any services that are not paid by invoice with in 24 hours will be considered theft of services and will take legal action. Client will be responsible for all court fees, and any other fees that go along with getting paid for those services rendered

Defamation or Slandering of Michelle Golden Hairstylist:

  • Defamation or the act of harming a person or business's reputation by telling one or more people something that is untrue and damaging about them. Slander can be the basis for a lawsuit but must be proven by the subject in civil court.

  • If any client is caught slandering Michelle Golden Hairstylist legal action will be taken towards client.

  • All legal fees will be paid by client as part of the court fees.

  • Lost of wages will also be added to any court fees as time away from work and or lost of any new clients as they saw the clients posts on social media.

  • Any and all texts, dm's, camera recordings will be used against client in courts.

^ Michelle Golden Hairstylist is willing to settle outside of court and legal action if client can have in writing of deletion of slander and no further slander of any kind.

Client will no longer be allowed to book any future appointments with me because of their slander.

 

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Children's Policy:

  • I love your little ones!!  However the salon is not always a place for children to hang out while parents are getting their hair done.

  • If your child is not getting a service I respectfully ask that you make arrangements for child care. After all I want this to be a relaxing service for you too.

  • This is a safety issue, I have hot tools, & breakable things in my studio I do not want anyone to get hurt. I also do have the right to tell your child if they are touching something to stop. If I feel like they can not behave in my studio I will ask you to call someone to come get them, or we might even have to reschedule. 

  • If you do bring your children in and they do break something of mine, You will be responsible for the cost of replacing that Item. As well as you will be asked to not bring your kids in the future. If client still brings them after I have already voiced my child policy I will ask you to reschedule and a rebooking fee will be assessed.

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