Policies:​​

Out of respect for all guests and my time, appointments are subject to clearly outlined policies regarding cancellations, rescheduling, and no-shows.

 

These policies ensure consistency, fairness, and a stress-free experience for everyone.

Please just communicate with me & grace will be shown

 

• ​​48 hours Cancellation Policy:

I understand that things happen and I will show grace when needed (such as illness or emergencies) however I respectfully ask to please make any changes before 48 hours. During the holiday season (November & December)  there is a strict cancellation policy of 72 notice. 

 

• Booking Fees:

All booking fees (if applicable) must be paid with in 24 hours of appointment request. Failure to pay will result in denied booking. This fee is to reserve your appointment spot. Cancellation, lateness & no show policies will be in-effect and the booking fee is NON-REFUNDABLE & NON-TRANSFERABLE.

 

However I will allow 1 reschedule of original appointment for illness or emergencies within the 48 hr timeframe of the cancellation policies. ​

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• Late Clients:

Clients who are late may possibly need to reschedule or forgo some of the services 

Ex: blow dry/style and will be charged full price of amount that was scheduled. ​

If client is more than 10 minutes late client we may need to reschedule their appointment.

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• NO SHOW Policy:

If you NO SHOW your appointment there is a rebooking fee of 100% of that missed appointment to be considered a client again.

 

• Sick Policy:

If you are feeling sick please reschedule your appointments so we don't pass the germs around. Symptoms such as a fever of 100* or higher, coughing or have/has Covid or been around someone who's have/has Covid.​

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• Redo Policy/Protect Your Investment:

Clients have 48 hours to contact me about any adjustments to their hair. If client takes their hair into their own hands all responsibilities are waved from stylist.​ Clients who do not use salon professional products for at home care will cause hair color fades faster will not have any redos. 

All professional products will be purchased from me in studio or online.  

If client does not purchased from me, I cannot guarantee your longevity of your hair color service once you leave my studio.  

 

• Disputes & Refunds Policy:

ABSOLUTELY NO REFUNDS on any services! Only Adjustments to any hair services performed.

All retail sales are final! Credit Card Disputes: If you do a fraud credit card dispute towards any services performed in Salon AU. We will take any legal measures like theft of services charges and small claims court to get back any money stolen from the stylists. Legal fees, loss of wages and unpaid services or retail costs will be paid by client if we win case.​

 

• Children’s Policy:

We love children, however sometimes a salon is not a place where they can be kids. If they are not getting a service please have adequate childcare so everyone can have a relaxing experience at the salon. If your child is misbehaving we will ask you to have someone pick them up. If they break anything that is of value you as their parent YOU WILL be liable to cover the cost of replacing that item.

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• Social Media Pictures:

Before & Afters are used for social media, website, & marketing. 

When asked if it's ok to take your picture that gives me consent to post them. 

If you want you can share and tag yourself.

If you don't want your face shown just let me know. It's OK to say NO!